return

RETURN OF GOODS

If you are for any reason not satisfied with your order, feel free to return the product within 14 days.


FREE RETURN

We take over shipping costs for returns within Germany if you use our return label.
 

How it works:

1. Notify us of the revocation of your order resp. of a product, for example by email to retoure@svanhilde.de. Find the corresponding information in the revocation instruction.

2. You will receive an email containing your individual DHL return label.

3. If possible, wrap the product in its original packaging and enclose the return slip that came with your order.

4. Affix the return label on the package and hand it in at a DHL store nearby.

5. As soon as we have received and checked the product you will get a confirmation email. For refund, we will use the payment method you employed. We thank you for your understand that it can take some days between receipt of your return and refund of the purchase amount.


If you choose another means of transport for your return, the package needs to be stamped sufficiently. In this case you will have to bear the expenses for the return.
 

Returns from outside of Germany need to be stamped sufficiently.
Please use the following return address: Svanhilde GmbH, Prellerstr. 21, 01309 Dresden, Germany.